Frequently asked question
Delivery
Shipping Policy
1. Order Processing Time: Orders placed on weekdays before 4:00 PM will be dispatched for delivery on the same day.
2. Delivery Timeframe: The estimated delivery period is 1-3 business days.
3. Standard Shipping Fees:
- For packages weighing between 1kg to 5.99 kg : 52 HKD
- For packages weighing between 6kg to 10.99 kg: 64 HKD
- An additional fee of 10 HKD applies to remote areas.
3-1. Standard Shipping Remote Areas
Charging Area
- Sai Kung
- Clear Water Bay
- Shek O
- Stanley
- Discovery Bay
- Ma Wan
- Lantau Island South (including but not limited to Tai O, Tong Fuk, Cheung Sha, Mui Wo and Pui O etc.)
Excluding Lamma Island, Cheung Chau, Peng Chau and restricted districts.
4. Free Shipping: Orders totaling 1,000 HKD or more qualify for free standard shipping. However, remote areas are excluded from free shipping eligibility.
4-1. Free Shipping Remote Areas: Remote areas excluded from free shipping eligibility include:
- Outlying Islands
- Lantau Island (except Tung Chung and Discovery Bay)
- Ma Wan
- Sai Kung (except Clear Water Bay Peninsula)
- Disneyland
- Airport
- Tung Chung
- Discovery Bay
For further assistance or inquiries regarding shipping, please feel free to contact our customer service team.
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