Refund Policy
Refund and Exchange Policy
At our online shop, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help. Please note the following conditions for refunds and exchanges:
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Contact Customer Service: Prior to initiating any refund or exchange process, customers must contact our customer service team. Please reach out to us to initiate the necessary procedures.
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Timeframe: Refunds and exchanges are only applicable for products returned within one week (7 days) of delivery. Requests made beyond this timeframe will not be entertained.
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Condition of Product: Products eligible for refund or exchange must be unused, in the same condition as received, and in the original packaging.
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Shipping Costs: Customers are responsible for the shipping costs associated with returning items for refund or exchange, unless the return is due to a mistake on our part.
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Exchange Procedure: If you wish to exchange an item, please contact our customer service team to arrange the exchange process. Once the returned item is received and inspected, we will initiate the exchange process.
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Refund Procedure: Upon receipt and inspection of the returned item, we will notify you regarding the status of your refund. Refunds will be issued to the original payment method used for the purchase.
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Exceptions: Certain items may not be eligible for refunds or exchanges. Please contact our customer service team for further assistance regarding specific products.
For any inquiries or assistance regarding refunds and exchanges, please contact our customer service team. We are here to assist you throughout the process and ensure a seamless shopping experience.